Love your business, but hate it when tech breaks?
Get a Quick Tech Check
Something’s broken. You just don’t know what.
You’re pretty sure you didn’t change anything, yet something along the way stopped working. Despite Googling it, asking in seven Facebook groups and going down fourteen YouTube rabbit holes, you’re still no closer to an answer.
Save your time, and your sanity.
What a Quick Tech Check Is
One problem. One Fix. Done
You tell me what’s broken > I go in, find it, fix it, test it > I send you a video walkthrough of what I did > and what to watch for > That’s it
- You tell me what’s broken
- I go in, find it, fix it, test it
- I send you a video walkthrough of what I did
- and what to watch for
- That’s it
No retainers. No packages. No sitting on a call for an hour talking about it. Just £297 and it get’s fixed.
Are you feeling like this?
Something stopped working and you don’t know where to start
You’ve tried fixing it yourself and got nowhere
You don’t have time for a lengthy call about it – you just need it sorted
You’re busy and this one thing is costing you time or sales
Are you feeling like this?
Something stopped working and you don’t know where to start
You’ve tried fixing it yourself and got nowhere
You don’t have time for a lengthy call about it – you just need it sorted
You’re busy and this one thing is costing you time or sales
Are you feeling like this?
Something stopped working and you don’t know where to start
You’ve tried fixing it yourself and got nowhere
You don’t have time for a lengthy call about it – you just need it sorted
You’re busy and this one thing is costing you time or sales
What I Can Fix
Automations
They were just working but now...what happened? Did they stop firing or is there something else?
Emails
Are they not going where they should, or even when they should? Is the right group getting them?
Members
Are members not getting after purchase emails, or getting added to the wrong product?
Tags
Tags not getting applied or applying to the wrong thing no matter how many times you check
Connections
Have you got connections dropping between your cart and email platform?
Integrations
Have your platforms mysteriously stopped talking to each other?
Automations
They were just working but now...what happened? Did they stop firing or is there something else?
Emails
Are they not going where they shoud, or even when they should? Is the right group getting them?
Members
Are members not getting after purchase emails, or getting added to the wrong product?
Tags
Tags not getting applied or applying to the wrong thing no matter how many times you check
Connections
Have you got connections dropping between your cart and email platform?
Integrations
Have your platforms mysteriously stopped talking to each other?
Hey, I’m Gem – Systems Strategist.
I genuinely love walking into a tangled tech setup, flipping on the lights, working out exactly what’s broken, and then fixing it.
I’ve spent the last several years building up an unreasonable amount of knowledge about the platforms that power online businesses – ThriveCart, Kit, MailerLite, Kartra, WordPress Elementor, N8n, Zapier, MemberVault, Airtable and more – mostly by getting in them, fixing things and then doing the same again for the next client.
I hold Asana’s Workflow Specialist certification and ThriveCart’s official certification. I know these tools from the inside out, not from a manual.
My clients are established business owners, not beginners. They’re brilliant at what they do, but tech just isn’t their thing – and it doesn’t need to be.
Tech is my thing.
I don’t just fix the thing that broke. I look at why it broke, implement a fix and test it to see if it’s fixed. I’ll also tell you what to watch out for – so if it does break again, it doesn’t stay broken.
So, Why Trust Me?
Why Clients Love Me
Gem has this magical ability to take all the techy, complicated, ‘I-don’t-speak-this-language’ stuff and explain it in a way that actually makes sense. Even when I send her voice notes that sound like: ‘Okay, I kinda want to do this thing, but I don’t know how it works, or if it’s possible, or maybe it’s dumb?’ — she doesn’t flinch. She’s like, ‘Cool, here’s what you’re thinking. Here’s how we do it. Here’s what you don’t have to worry about.’ And suddenly, I’m calm. I get it. It’s doable
Melissa
PLR Cookie Jar
Gem is Amazing… with a capital A! Connecting my Stripe to Kit, helping me authenticate emails, my domain and payment platforms. She has explained how they work to me, how they work for me, so that I can keep up with the daily grind of an online business!
Kim
Power Hour Client
Here's How It Works
01.
Answer a few quick question so I know what the issue is and that I can fix it.
02.
Book your Access Call – live on Zoom or via Google Chat or Voxer and pay. This is for access only, this isn’t the fix.
03.
I go in, find the issue, fix it, test it and record a video walkthrough of what I found.
04.
You receive the video walkthrough and a diagnostic report of what was found, fixed and what to watch for.
Ready to get it sorted?
£297 – one problem, one fix, delivered in 7 days of your handover session.
This one is not for you if:
- You want to be taught how to fix it yourself – that’s a Power Hour
- You have a launch coming up and need everything checked – that’s a Pre-Launch Audit
- The same issue is happening to everyone on the platform – this is a platform support team’s job
- You need something built from scratch – let’s talk about what else might fit
Got Questions? Here are the ones we get asked most.
What is the Access Call actually for?
The Access Call is purely for access setup, nothing more. It is where you securely share credentials via Bitwarden or through setting me up with the right access I need on the platform. We confirm that I can access the platform and see what I need to relating to your problem, making sure that everything is in place before the work starts. This is not the actual fix. The fix happens after this, without you needing to be available within the 7-day delivery window.
How long does the Access Call take?
The Access Call takes approx 15 minutes. We can do this live on Zoom or via the Google Chat or Voxer messaging app. No passwords are directly shared here. When you book in for your Access Call, you’ll receive an email on how to securely share any log in details.
Which Platforms do you work with?
I currently work with ThriveCart, Kit, MailerLite, WordPress, Elementor, Airtable, N8n, Make, Zapier and more. If you are unsure whether your platform is covered, you can contact me at hello@gemroberts.co.uk to ask and confirm if I can help you with your current platform before you fill out the intake form or pay and book.
How much does it cost?
The Quick Tech Check is £297. No hidden fees, no extras, no surprises. Prices are shown in GBP, your card provider may apply an exchange rate at the time of payment if you are paying in another currency.
How long will it take?
Your fix will be delivered via email within 7 days of the Access Call. Working days are Monday to Friday – weekends and UK bank holidays don’t count. In most cases your fix will be delivered quicker than 7 days, but 7 days is your guarantee window.
How do I receive my fix?
Once the work is done, you will receive an email that contains a link to a Google Drive folder that contains your video walkthrough and diagnostic report.
What if I cannot make the Access Call?
No problem. You can reschedule once with at least 24 hours notice. Just use the link in the calendar booking email to reschedule. For full terms on rescheduling, please see the Refund and Cancellation Policy.
What if I fix the issue myself before the session?
Firstly, well done. Secondly, get in touch at hello@gemroberts.co.uk and we will talk through your options. Depending on timing, we may be able to redirect your session toward something else that needs a look, or discuss the next steps from there.
What if you cannot fix it?
It is rare, but if the issue turns out to be outside the scope of the Quick Tech Check – for example, a platform-wide bug that has nothing to do with your setup – I will let you know as soon as possible and we will talk through what happens next. Full details are in the terms.
Get started now with a few quick questions
Click the button below to open the Quick Tech Check intake form.
Just £297
One problem. One fix. Delivered in 7 days of your Access Call.
Prices are shown in GBP, your card provider may apply exchange fees, no additional fees are applied by us.
Disclaimer. The Quick Tech Check is a done-for-you fix service. A fix is a desired outcome, and every effort will be made to resolve the named issue within the agreed scope. No guarantee of a specific outcome, resolution or business result is made or implied. Results depend on the information provided at intake, platform accessibility and factors outside the scope of this service. Full terms at gemroberts.co.uk/legal.